Relocating computers

This document tells you the process involved with moving an ITS-supported computer to another location.

If the ITS-supported computer you use for work is going to be moved to another location because you are changing offices or the computer is going to be used by someone else, it is important to notify ITS of this change. Office computers are tracked by location and if the computer is moved, maintenance of the computer may fail without making these changes.

1. Notify ITS that your computer is moving by calling the Help Desk at 231-8685 option 1. Call when you know what the new location will be--including the exact room number (242J4, for example).

2. The Help Desk should submit a trouble ticket for the desktop support team to prepare the computer for the new location.

• Information to include:
  • Old computer name (provides current location and inventory number)
  • New computer location
  • If the computer will be used by the same person

3. If the computer will be used by a different person, it is recommended that Windows and other software programs be re-installed. This is the most convenient time for refreshing/cleaning up the computer.

• To re-install the Help Desk will ask you (or your department software contact) to:
  • Submit a completed PC Install checklist--in order to verify that all connected devices and programs are configured the way you need
  • Submit a software request form

4. The desktop support team will prepare the computer for the new location by completing these steps:

• Change the computer name to reflect the new location
• Change the entries in ZENworks and e-Policy Orchestrator (McAfee) so that remote computer management will continue to function
• Change the label on the computer to reflect the new name (so you can provide correct information if you call the Help Desk for assistance in the future)
• Update campus support map if necessary
• Re-install Windows and other programs or add/remove users if requested to do so
• Add new printers (or remove old ones) relevant to new location