What to do when you're unable to sign in to Novell

This document tells you how to troubleshoot Novell login problems. It assumes you have an active Novell account at NDSU.

"I was just using my computer yesterday and now I can't log in to Novell! What is the problem?"

1. Verify that your username and password have been entered correctly.
   1. Re-type both your password AND username.
   2. Verify that CAPS lock has not been activated.
   3. If you have changed any passwords since the last time you logged in, try the passwords you used to use.
2. Verify the context and server have been entered correctly and try logging on again.
   1. The server should be netware.ndsu.edu (can be typed into the Server box).
   2. The context should be Users.NDSU if you are an NDSU staff/faculty and Students.NDSU if you are an ALA student. This can be typed into the Context box.

3. 

4. If you still can not log in to Novell, verify the network connection--Novell logins require a network connection.
   1. Check the "Workstation Only" checkbox and enter your username and password again.
   2. Within Windows, test network connections by opening web pages, such as cnn.com or yahoo.com--pages that are updated frequently.
   3. Check your IP address (Start > Run > type CMD > Press OK > type "ipconfig" (no quotes) in command window. If it is 169.254.xxx.xxx you may need to call the Help Desk at 231-8685 to find out if your computer is being blocked or if the computer hardware is not functioning properly.
5. If the network connection functions, it is possible that Windows networking protocols and/or the Novell client need to be reinstalled. Please reference the Novell Drives do Not Map help document.