Information Technology Services

This document tells you how to remote manage computer workstations using ConsoleOne. This requires special account permissions in order to function. If you believe you should have remote management capabilities but currently do not have the permissions required to remote manage, please contact the Help Desk to submit a trouble ticket.

Functions not explained here should not be used without first verifying with ZENworks administrators that systems will not be negatively affected.

In order to use the features of Console One, you need to log into Novell before launching ConsoleOne. This tool obtains permission through Novell authentication.

• Alternatively, you can launch ConsoleOne and log in by going to the File menu > Authenticate, and enter your Novell user credentials as prompted.

• Desktop Support: ZENworks

When you first open ConsoleOne you will see an interface similar to this:

Expand the NDSUNW tree to show the NDSU ZENworks group and then the Workstations group. The Workstations group contains the computers at NDSU that you may need to manage.

Search for workstation

If you are unable to determine the full name of the computer that you would like to connect to, you can search the group for part of the name using the Find feature.

1. Go to Edit > Find.
2. Verify that the "Find in" is the NDSUNW.ZENworks.Workstations.NDSU (will be auto-selected if you choose find while viewing the Workstations group).
3. Enter the part of the name you know sandwiched between asterisks/stars/*.
   1. Common search queries may be the building number and room number, such as *25236* to find a computer in IACC 236, or the NDSU inventory number, such as *123456*.

Computer management can be performed on a per-user or per-computer basis.

• This means that you can connect to a computer by computer name or connect by Novell user name (if the Novell user is logged in to only the specific computer that assistance has been requested at).

• If connecting by user, follow the same procedures as for connecting to a computer; issue commands to the user item rather than the computer item in the ConsoleOne. Users are located in the User group.

Remote Control

This is the content menu for a computer in ConsoleOne. The primary function you might wish to use ConsoleOne for is to remote control workstations on NDSU campus.

• Remote control does not require any users to be logged in when you connect. However, if no one is logged into the workstation, you will still need to provide a Windows username/password.

In order to remote control a computer:

1. Right-click the computer listed in ConsoleOne.
2. Select Actions > Remote Control.
3. ConsoleOne will attempt to connect to the remote computer using ZENworks. If connection is successful, you will be able to control the workstation.
   1. If the computer is not turned on, you may receive an error message indicating that the workstation could not be reached.

• Common key combinations, such as CTRL-ALT-DEL can be sent by clicking the buttons at the top of the remote control window.

• Note: If you try to remote control a workstation and the connection times out, it is quite likely that the Windows Firewall on the remote computer is blocking the connection. Verify that the Windows Firewall has port 1761 opened. Additional information on the Windows firewall, including how to open a port, is available here.

Remote Wakeup

In the event that a computer is not powered on when you need to connect, ConsoleOne can issue a Remote Wakeup command.

• Please note that this feature will function only if "Wake on LAN" has been enabled in the computer's BIOS.
• Please note that this feature requires additional permissions. If you require this type of control, please contact the Help Desk to submit a trouble ticket.

To remotely wake up a computer:

1. Right-click the computer listed in ConsoleOne.
2. Select Actions > Remote Wakeup

File Transfer
This feature allows you to transfer files to/from the remote workstation in a ftp-like fashion. It is useful for placing an executable on a remote workstation that can assist with problem resolution.

• Please note that this feature requires additional permissions. If you require this type of control, please contact the Help Desk to submit a trouble ticket.

To file transfer:

1. Right-click the computer listed in ConsoleOne.
2. Select Actions > File Transfer.
3. Click-and-drag the files to transfer.

Remote Execute

This feature allows you to execute programs on the workstation through a command-line interface.

• Unless silent options are used, any executables that have pop-up messages for progress, EULA notices, et cetera, will still be displayed on the remote machine.
• Command-line execution is required; any executables that can function only by double-click can not be run using this tool.

• Please note that this feature should be used only with user permission in non-security-related situations.

To remote execute:

1. Right-click the computer listed in ConsoleOne.
2. Select Actions > Remote Execute.
3. Enter executable path (on the remote workstation) and any tags necessary to run the program as desired.