ITS Software Support for North Dakota State University
ITS Help Desk Support
Provide basic level of support in assisting you in troubleshooting installation problems, error messages, setup issues and other basic technical questions. This may be done via the phone or remote control access. May also supply answers to basic 'How To' questions regarding software usage. This support is offered to all NDSU students with personal computers and faculty/staff using NDSU owned computers. Help Desk may also discover the need to redirect your call to a different department in order to resolve your issue.
ITS Desktop Support
Provide an advanced level of support and will directly troubleshoot installation problems, error messages, setup issues and other technical questions for you. This may be done via the phone, remote control access or an office visit. May also supply answers to basic 'How To' questions regarding software usage. This support is offered only to Faculty/Staff using NDSU owned computers who are currently supported by ITS Desktop Support.
Instructional Services
Provide comprehensive Faculty and Staff Training on a wide variety of popular software applications through Blackboard, classroom settings and departmental group settings. Also provides similar Student Training at no cost. Instructional Services also provides answers to in-depth 'How To' questions that Help Desk consultants are unable to answer within their support boundaries.
Software Licensing
The Software Licensing Program offers a limited selection of software titles at academic prices for NDSU owned machines. The program also makes available the media (CD) in order to assist with the installation. Academic pricing for Non-NDSU owned machines is available through the Varsity Mart for Students, Faculty and Staff.
Baseline Software Supported by ITS
Below is a list of baseline software packages supported by the NDSU ITS department. The common expectation is that ITS will provide technical support for the current version of software and one version back. In the time surrounding a new release, ITS will give overlapping support for both the new version of software and the version that is scheduled to be retired from support (for a period of 6 months).
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Software is supported and recommended by ITS |
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Software is scheduled to be retired from support |
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Software is not supported or recommended by ITS |
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Software can be purchased / borrowed through Software Licensing |
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Software media can be borrowed from Software Licensing |
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Software can be downloaded |
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Software Categories |
Software Programs |
ITS Help Desk Support |
ITS Desktop Support |
Instructional Services |
Software Licencing |
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Operating Systems |
Windows XP |
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Windows 2000 |
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Not Avaliable |
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Windows ME / 98 / 95 |
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Not Avaliable |
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Office Suites |
Office 2007 Professional |
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Not Yet Avaliable |
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Office 2003 Professional |
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Office XP Professional |
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Office 2000 Professional |
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Not Avaliable |
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Office 97 |
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Not Avaliable |
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Technology Learning Systems |
PRS |
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Not Avaliable |
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Blackboard |
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Not Avaliable |
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Web Authoring / Editing |
Microsoft FrontPage 2007 |
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Not Avaliable |
Not Yet Avaliable |
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Microsoft FrontPage 2003 |
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Not Avaliable |
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Microsoft FrontPage XP |
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Not Avaliable |
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Microsoft FrontPage 2000 |
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Not Avaliable |
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Microsoft FrontPage 98 |
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Not Avaliable |
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Dreamweaver 8 |
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Dreamweaver MX 2004 |
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Dreamweaver MX 6.1 |
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Not Avaliable |
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Dreamweaver MX |
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Not Avaliable |
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Contribute 4 |
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Contribute 3 |
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Contribute 2 |
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Not Avaliable |
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Contribute 1 |
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Not Avaliable |
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Flash Professional 8 |
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Flash Professional MX 2004 |
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Flash Professional MX |
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Outlook 2007 |
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Not Yet Avaliable |
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Outlook 2003 |
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Outlook XP |
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Not Avaliable |
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Outlook 2000 |
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Not Avaliable |
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Outlook 98 |
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Not Avaliable |
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Groupwise |
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Eudora |
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Web Browser |
Internet Explorer |
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Firefox |
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Netscape |
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Mozilla |
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Web Browser Plug-in (PDF Reader) |
Acrobat Reader |
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Web Browser Plug-in (Video Viewer) |
Windows Media Player |
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Not Avaliable |
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Real Player |
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Not Avaliable |
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Virus Checker |
McAfee |
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Not Avaliable |
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Calendaring and Scheduling |
Oracle Calendar |
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Corporate Time |
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Not Avaliable |
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Project Management |
Project Professional 2007 |
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Not Avaliable |
Not Yet Avaliable |
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Project Professional 2003 |
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Not Avaliable |
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Project Professional 2002 |
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Not Avaliable |
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Photo Editing |
Adobe PhotoShop CS2 9 |
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Adobe PhotoShop CS 8 |
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Adobe PhotoShop 7 |
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Not Avaliable |
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Adobe PhotoShop 6 |
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Not Avaliable |
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Adobe PhotoShop Elements 5 |
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Adobe PhotoShop Elements 4 |
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Adobe PhotoShop Elements 3 |
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Not Avaliable |
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Adobe PhotoShop Elements 2 |
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Not Avaliable |
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Adobe Illustrator CS2 12 |
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Not Avaliable |
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Adobe Illustrator CS 11 |
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Not Avaliable |
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Adobe Illustrator 10 |
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Not Avaliable |
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Adobe Illustrator 9 |
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Not Avaliable |
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Professional Layout & Design |
Adobe InDesign CS2 4 |
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Adobe InDesign CS 3 |
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Adobe InDesign 2 |
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Adobe InDesign |
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Adobe PageMaker 7 |
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Adobe PageMaker 6.5 |
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Not Avaliable |
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Visio Professional 2007 |
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Not Avaliable |
Not Yet Avaliable |
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Visio Professional 2003 |
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Not Avaliable |
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Visio Professional 2002 |
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Not Avaliable |
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Visio Professional 2000 |
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Not Avaliable |
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Video Editing |
Adobe Premiere Pro 2 |
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Not Avaliable |
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Adobe Premiere Pro 1.5 |
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Not Avaliable |
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Adobe Premiere 6.5 |
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Not Avaliable |
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Adobe Premiere 6 |
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Not Avaliable |
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Adobe Captivate 2 |
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Adobe Captivate / Robodemo 1 |
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Not Avaliable |
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Adobe Authorware 7 |
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Not Avaliable |
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Adobe Authorware 6.5 |
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Not Avaliable |
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Fireworks 8 |
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Fireworks MX 2004 |
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Fireworks MX |
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Audio Editing |
Adobe Audition 2.0 |
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Not Avaliable |
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Adobe Audition 1.5 |
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Not Avaliable |
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Portable Document File (PDF) Creation Tool |
Adobe Acrobat 8 |
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Adobe Acrobat 7 |
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Adobe Acrobat 6 |
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Adobe Acrobat 5 |
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Not Avaliable |
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Unified Design Environment |
Adobe Creative Suite 2 (PhotoShop, Illustrator, InDesign, Dreamweaver, GoLive, Acrobat) |
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Dreamweaver, Acrobat, & Photoshop Only |
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Adobe Creative Suite 1.3 |
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Not Avaliable |
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Adobe Create Suite 1.1 |
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Not Avaliable |
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Studio 8 (Flash, Dreamweaver, Fireworks) |
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Dreamweaver Only |
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Studio MX 2004 |
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Dreamweaver Only |
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Studio MX |
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Dreamweaver Only |
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Studio MX 6.1 |
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Not Avaliable |
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Programming |
Visual Studio Professional 2005 |
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Not Avaliable |
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Visual Studio Professional 2002 |
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Not Avaliable |
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Visual Studio Professional 6 |
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Not Avaliable |
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FoxPro 9 |
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Not Avaliable |
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FoxPro 8 |
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Not Avaliable |
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General Computation Systems |
Mathematica 5.2 |
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Not Avaliable |
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Analytical Systems |
SPSS 15 |
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Not Avaliable |
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SPSS 14 |
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Not Avaliable |
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SPSS 13 |
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Not Avaliable |
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SAS 9.1.3 |
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Not Avaliable |
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Servers |
Windows Server 2003 |
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Not Avaliable |
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Windows Server 2000 |
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Not Avaliable |
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SQL Server 2005 |
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Not Avaliable |
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SQL Server 2000 |
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Not Avaliable |
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Conceptual Design |
AutoCAD 2007 |
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Not Avaliable |
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AutoCAD 2006 |
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Not Avaliable |
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AutoCAD 2005 |
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Not Avaliable |
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AutoCAD 2004 |
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Not Avaliable |
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Geographic Information System |
ESRI 9.2 |
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Not Avaliable |
Not Yet Avaliable |
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ESRI 9.1 |
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Not Avaliable |
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ESRI 9.0 |
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Not Avaliable |
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IDRISI 32 |
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Not Avaliable |
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Updated January 25, 2007 Jason Smith