Click on a position to view the full position description.
Classroom and Media Technologies
- Classroom
Technician: Classroom Technicians are student employees who
help maintain the computers and multimedia equipment in the
classrooms across campus and provide general support and
maintenance in the campus computer clusters.
- Student
Manager: Along with the Classroom Technology Manager, the
Student Manager trains employees and supervises the operations of
the Classroom Technicians.
- IVN
Technician: Operate videoconferencing equipment for the North
Dakota Interactive Video Network (IVN) during an IVN event or
class.
- IVN Supervisor: The IVN Supervisor
trains, schedules, and oversees the basic operations of IVN
Classroom Technicians.
Communication and Public Relations
- Communications
Specialist: The
writer/communications specialist will provide ongoing support for
ITS communications projects and marketing plans. One major focus
of this position will be editing existing documentation and Web
pages to ensure information is current and presented in a
consistent manner for the new ITS Web site.
Desktop Support
- Desktop Support
Technician:
Consult with faculty and staff on
problems with software applications, hardware, and network
connectivity by phone or in person; image machines as
needed.
- Cluster Imaging Technician: Cluster
Imaging Technicians are responsible for setting up and cloning
the cluster computers.
Help Desk
- Consultant
Trainee: Under the guidance
of more senior Help Desk staff, provide in-depth, effective, and
timely technical assistance to NDSU students, staff and faculty
for services offered by Information Technology Services. This
assistance will be provided via telephone, walk up support and
e-mail.
- Consultant: Provide in-depth, effective, and timely technical
assistance to NDSU students, staff, and faculty for services
offered by Information Technology Services. This assistance will
be provided via telephone, walk up support and
e-mail.
- Senior
Consultant: Act in a
supervisory and mentoring role to Help Desk Consultants (Tier 1)
and Help Desk Consultant Trainee. Function as a first point of
contact and supervisor of Help Desk student staff. Provide
in-depth, effective, and timely technical assistance to NDSU/NDUS
students, staff, and faculty for services offered by Information
Technology Services, ConnectND and services for NDUS distance
education. This assistance will be provided via telephone, walk
up support and e-mail.
- Remote Cluster
Supervisor: Supervise and
maintain an assigned Help Desk remote cluster area. This includes
assisting in the scheduling, training and supervision of Help
Desk staff working in the assigned remote area, work closely with
Help Desk management and the Help Desk Resource Supervisor to
monitor and maintain Help Desk remote cluster area specific
resources. Provide in-depth, effective, and timely technical
assistance to NDSU students, staff and faculty for services
offered by Information Technology Services. This assistance will
be provided via telephone, walk up support and
e-mail.
- Resource
Supervisor: Supervise and
oversee the lifecycle of Help Desk equipment and resources,
including plotters, laptops, cameras and other resources made
available to NDSU students, staff and faculty. Supervise and
monitor all aspects of OMR and specialty print job processing.
This includes OMR and print job tracking, maintenance and
replacement of related equipment and consumables, training of
Help Desk staff, and ensuring billable services are handled
appropriately.
-
Technical
Writer:
Researches, writes, and publishes technical materials for
reports, manuals, and related technical publications concerned
with installation, operation, and maintenance of ITS supported
applications/hardware and services. Individual is to works
under close supervision.
- Help Desk
Student Manager : Assist in
the operational management of the ITS Help Desk, including, but
not limited to: hiring, scheduling and supervision of student
employees; monitoring of Help Desk communications (e-mail, voice
mail, and problem tickets); ensure customers receive effective,
timely technical assistance with their problems; provide both
end-user and internal documentation as needed; assist in the
development and supervision of training for Help Desk students;
and maintain Help Desk web pages. Maintain a high level of
professional competency and work with the Help Desk Manager on
setting short and long term goals. Other duties as assigned by
the Help Desk Manager.
Multimedia
- Web Site
Consultant: Design, develop,
and/or maintain official NDSU web sites for participating
departments within a development team. Extensive background in
web authoring and visual design required, along with the ability
to work within a project team on long-term projects involving
frequent customer contact.
Network Services
- Server
Operations Assistant: Provide
in-depth, effective and timely technical support to all ITS
departments requiring physical hosting of servers, network
appliances, storage devices and management consoles. IACC and
Research I have Server Operations rooms which are environmentally
and electrically designed to provide hosting for these types of
devices. Work would take place in either of these two
areas.
Server Group
- Student
System Administrator:
Install, document, and maintain servers and the applications that
run on them. Develop and maintain complex computer programs using
languages such as perl, C, and SQL.
Statistical Consulting
- Statistical
Consultant: Statistical Consultants
consult with faculty and student clients, providing statistical
assistance. Statistical Consultants are expected to have a
breadth of background in various areas within the discipline of
Statistics. Because of this, most successful candidates are hired
as PhD students although a number of advanced Masters level
students have held the position through the years. There is no
formal 'training' for occupants of these positions. The managing
Statistician is usually available to provide guidance as needed
during performance of consulting duties by the Statistical
Consultant.
STS Management
- STS
Manager: The STS manager is
responsible for overseeing the functions of STS and communicating
on a regular basis with the STS coordinator and other members of
the STS management team, STS employees, and various ITS staff.
The STS manager will work 20-25 hours per week, with the majority
of hours worked between 8 a.m. and 5 p.m. to allow for adequate
communication with STS and ITS personnel. The STS human resources
manager and the STS professional development manager will report
to the STS manager.
- Personnel
Manager: The STS Personnel manager
is responsible for overseeing STS human resources functions and
procedures. The STS Personnel manager will work 20-25 hours per
week, with the majority of hours worked between 8 a.m. and 5 p.m.
to allow for adequate communication with STS and ITS
personnel.
- Manager in
Training: The Student Technology
Services (STS) manager in training is the entry-level position
for the STS management team in preparation for an STS management
position. The manager in training assists the STS manager and
personnel manager with tasks while learning the skills and
responsibilities of the management positions. The manager in
training would be involved both in human resources activities
such as recruiting, interviewing, and hiring, and other
management activities such as employee orientation and leadership
training. At the end of the training period (typically one
semester), if performance is satisfactory, the manager in
training will be promoted to an STS management position and
receive the appropriate pay increase.
Technology Learning Center
- Learning
Assistant/Cluster Assistant:
In the TLC lab: Assist students on a walk-in or by-appointment
basis, with technology-related course work and projects,
including multimedia projects. In the IACC clusters: Provide
short-term software assistance, troubleshoot problems, answer
questions, refer to Help Desk or TLC lab when necessary, keep
clusters tidy. Assist with developing tutorials and other
documentation as needed.
- TLC Manager: Oversee daily operations of the TLC lab: schedule
lab hours, supervise TLC learning /cluster assistants. Oversee
the multimedia area of the TLC lab: monitor the working condition
of the multimedia equipment and software, consult with customers,
research current trends and best methods, provide training on
multimedia topics for various groups, and assist with developing
tutorials and other documentation as needed.
- STS Technology Trainer: The STS
Technology Trainers are responsible for teaching and assisting
with the STS short courses formerly offered by the TLC. These
classes will cover college-standard topics including Microsoft,
Adobe, and Macromedia software programs we well as non-software
specific topics like computer hardware, networking, and
scanning.
- Assistant Sponge
Coordinator: The Assistant Sponge
Coordinator will serve as the first point of contact for all
inquiries related to the Sponge program and will oversee all
aspects of the program. Candidates must be able to work 20-25
hours per week, with the majority of hours worked between 8:00
a.m. and 5:00 p.m. A graduate student is preferred for this
position. This position may qualify as a graduate
assistantship