Hours per week: 10-15
Starting wage: $7.50/hour
Reports to: Classroom Technology Student
Manager
Provide in-depth, effective, and timely technical assistance and
support to NDSU students, staff, and faculty for the services and
equipment provided by ITS Classroom & Media Technologies. This
assistance and support will be provided via telephone and direct
client contact. In addition to technical maintenance performed on
ITS AV technology installed in classrooms and mobile multimedia
carts, customer assistance is also an important aspect to the
position.
Duties and Responsibilities
- Classroom & Cart Rounds
-
- Check and test all classroom equipment to ensure proper
functionality
-
- Including LCD & overhead projectors, A/V
switcher/controller, document cameras, PRS (personal
response system) & computers
- Troubleshoot, analyze, and resolve technical problems in
instrumented classrooms and multimedia carts in response to
emergency requests from faculty and staff.
- Operate videoconference equipment for classes and
meetings
- Install software images onto instrumented classroom and
multimedia cart computers
-
- Every few months a new image is created and must be
installed on multimedia carts and instrumented
classrooms
- This also includes installing patches or applying updates
as needed
- Train students, faculty and staff on proper usage of
presentation equipment
- Follow safety rules, help identify unsafe working conditions,
stop co-workers who are working in an unsafe manner
Minimum Qualifications
- Working knowledge of computers
- Working knowledge of electronics
- Good troubleshooting skills
- Good written and oral communication skills
- Current NDSU enrolled student
- Driver’s License
Preferred Qualifications
- Experience working with professional audio/visual
equipment
- Experience working with wiring and cabling
- Experience troubleshooting problems in a fast paced, high
pressure environment
- Experience in customer service
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