Hours/week: 10 Minimum
Starting Wage:
$8.00
Reports to: ITS Help
Desk Management Team
Provide in-depth, effective, and timely technical assistance to
NDSU students, staff and faculty for services offered by
Information Technology Services. This assistance will be provided
via telephone, walk up support and e-mail.
Duties and Responsibilities:
- Problem management of desktop computers, workstations,
network and server problems
- Log problems in a problem tracking system and use appropriate
escalation methods to ensure problems have a timely
resolution
- Receive, track, monitor, and distribute print jobs and
check-out equipment
- Collect and dispense information with groups within and
outside ITS and route more complex problems to senior help desk
consultants, management or other ITS specialists The highest
level of confidentiality will be maintained, consultant will have
access to privileged information that is strictly governed by
university policies and other state and federal laws
- Maintain a high-level of professionalism and perform other
duties as directed or assigned by help desk management
Minimum Qualifications for Employment:
- Basic working knowledge of computers
- Experience as a Help Desk Student Consultant Trainee or
equivalent
- Good people skills
- Good written and oral communication skills
- Current NDSU enrolled student
Preferred Qualifications for Employment:
- Experience working with computers in a networked
environment
- Experience in customer service
- Experience troubleshooting Mac and/or Windows operating
systems
- Working knowledge in the following:
-
- Microsoft Office Products
- Web Browsers
- E-mail Applications
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