Hours/week: 10 Minimum
Starting Wage: $7.50
Reports to: ITS Help Desk Management Team
Under the guidance of more senior Help Desk staff, provide
in-depth, effective, and timely technical assistance to NDSU
students, staff and faculty for services offered by Information
Technology Services. This assistance will be provided via
telephone, walk up support, and e-mail.
Duties and Responsibilities:
- Problem management of desktop computers, workstations,
network and server problems
- Log problems in a problem tracking system and use appropriate
escalation methods to ensure problems have a timely
resolution
- Receive, track, monitor, and distribute print jobs and
check-out equipment
- Collect and dispense information with groups within and
outside ITS and route more complex problems to senior help desk
consultants, management or other ITS specialists
- The highest level of confidentiality will be maintained,
consultant will have access to privileged information that is
strictly governed by university policies and other state and
federal laws
- Maintain a high-level of professionalism and perform other
duties as directed or assigned by help desk management
Minimum Qualifications:
- Basic working knowledge of computers
- Good people skills
- Good written and oral communication skills
- Current NDSU enrolled student
Preferred Qualifications:
- Experience working with computers in a networked
environment
- Experience in customer service
- Experience troubleshooting Mac and/or Windows operating
systems
- Working knowledge in the following:
-
- Microsoft Office Products
- Web Browsers
- E-mail Applications
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