Hours per week: 10
Starting Wage: $8.00/hour
Reports to: TLMC Manager
In the TLMC lab: Assist students on a walk-in or by-appointment
basis, with technology-related course work and projects, including
multimedia projects. In the IACC clusters: Provide short-term
software assistance, troubleshoot problems, answer questions, refer
to Help Desk or TLMC lab when necessary, keep clusters tidy. Assist
with developing tutorials and other documentation as needed.
Learning assistants may also be asked to teach short classes on
Adobe, Macromedia, Microsoft, and other software and technology
topics to small groups in a classroom setting. Assistants will also
create, update, and review training materials, as well as assist
other lab assistants in their duties. This position offers a great
opportunity to improve your ability to assist others while building
your own skills!
Duties and Responsibilities:
- In the lab: Provide NDSU students with one-on-one and small
group assistance with technology-related course work and projects
on a walk-in or by-appointment basis
- In the clusters: Provide assistance to students working in
the clusters (provide short-term software assistance,
troubleshoot problems, answer questions, refer to Help Desk or
TLMC lab when necessary, and keep clusters tidy)
- Assist students with self-paced learning materials available
in the lab and online (reference books, training manuals,
tutorials, special software)
- Develop, review, and edit tutorials, handouts, and other
documentation
- Review learning resources
- Continually work to enhance their own computer skills by
attending STS (and other) classes, flight attending for STS
classes and Sponge classes, and using learning materials
available in the TLMC lab and online
- Attend meetings and training as scheduled by TLMC manager or
supervisor and as required by the STS program
- Continually encourage responsible use of NDSU computers
- Enforce Student Technology Services work practices
- Adhere to NDSU Human Resources policies
- Maintain a high level of professional competency
- Deal with sensitive situations and information in a
confidential manner
- Work safely
Minimum Requirements:
- Good oral and written communication skills
- Good customer service and interpersonal skills
- Committed to life-long learning
-
Well-developed computer skills,
including proficiency in one or more of the following:
- Adobe products (Photoshop, InDesign, Dreamweaver,
Flash)
- Microsoft products (Word, PowerPoint, Excel, Access,
Publisher)
- Various programming languages (JAVA, C++, VB)
- Multimedia equipment and software
- Non-software specific technology topics like hardware,
computer security, and networking
Preferred Requirements:
- Teaching or tutoring experience
- Experience writing documentation
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