Hours/week: 10-15 hours
Starting wage: $8.00/hour
Reports to: ITS Help Desk Management Team
Researches, writes, and publishes technical materials for reports,
manuals, and related technical publications concerned with
installation, operation, and maintenance of ITS supported
applications/hardware and services. Individual is to works under
close supervision.
Duties:
- Translate complex computer concepts and technology into
documented instructions.
- Composing, editing and producing web and paper-based
documentation as well as online help applications and internal
publications for both the Help Desk and ITS website.
- Edit, standardize, or revise material prepared by other
writers or personnel.
- Prepare layout of material for publication.
- Prepare rough drafts of the publication for review with the
project staff and/or customers.
Skills/knowledge and abilities:
- Writing - Communicating effectively with others in writing as
indicated by the needs of the audience.
- Active Listening - Listening to what other people are saying
and asking questions as appropriate.
- Speaking - Talking to others to effectively convey
information.
- Information Gathering - Knowing how to find information and
identifying essential information.
- Information Organization - Finding ways to structure or
classify multiple pieces of information.
- Synthesis/Reorganization - Reorganizing information to find a
better approach to solving problems or completing tasks.
- Active Learning - Working with new material or information to
grasp its implications.
English Language - Knowledge of the structure and content of the
English language including the meaning and spelling of words, rules
of composition, and grammar.